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Hosting & Protection

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PROTECT YOUR WEBSITE

WEBSITE HOSTING & PROTECTION PACKAGES

Hosting your website is an important part of having an online presence, but more important is keeping that website protected against malicious attacks, and protected in case something went wrong.

We offer a range of packages for hosting and protection – to give you the website specs you need and the amount of protection and management by us that you need.

WEBSITE MONTHLY HOSTING & PROTECTION PACKAGES

We offer 3 different website hosting & protection plans; Light Hosting & Protection, which is DIY protection (usually for more advanced clients); Medium Hosting & Protection, which is partially managed by us; and Full Hosting & Protection (where we take care of everything for you) – giving you peace of mind.

We primarily host and support WordPress sites. Please contact us for details regarding other Content Management Systems or other hosting solutions.

We do not currently offer a multiple-site discount. However our support packages can cover multiple websites hosting by us.

Email Hosting

We can provide email hosting at an additional charge of £2.00 per month (excl. VAT) for up to 6 email accounts. Each additional email account will be £0.50 per additional account.

HOSTING & PROTECTION

Benefits of our Full Hosting & Protection Plan

SSL protection

We provide an SSL certificate including in this package to enable HTTPS traffic to your site.

Security updates

WordPress and Theme updates ensure that you always have the latest security patches in place.

Hacking protection

Hacking protection, monitoring & resolution – we actively protect against hacking attempts. We will monitor this and alert you if your site was to be hacked. We would then in this scenario resolve the issue and get your website back to full health.

Backups

We provide daily back-ups of your website, so if something goes wrong we have a backup, that we will be able to restore for you as part of this package.

Malware protection

Security & Malware protection, monitoring and resolution. We actively put the infrastructure in place to keep your website secure and protect against it being infected with malware, and in the unlikely case that this happens, we monitor your site and on this alert will clear the malware and resolve the compromise.

Plugin updates

Updates for WordPress plugins ensures that latest security patches for plugins are in place, and that your site does not get compromised by vulnerabilities in a WordPress plugin.

FURTHER INFORMATION

Further information on what you can get from us, via our different Hosting & Protection packages

Importance of Website Back-Ups

A website backup is one of the best insurance plans any business can choose to invest in to prevent against virtual disaster. We all know about backing up important files and documents on our personal or work computers – and your website is no different. You should save a copy of your website files to an external source so that they can be recovered in case of data loss. There are so many things, both accidental and intentional, that can fully take down or destroy a website. If you don’t want to succumb to a website disaster then it is absolutely imperative that you properly backup your website files to keep your site safe and secure.

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Security and Firewalls

Whilst you can’t fully mitigate against future website hacks/breaches you can take steps to keep one step ahead of hackers/bots. One of these steps is to ensure you have a WordPress firewall plugin (also known as web application firewall or WAF). This acts as a shield between your website and all incoming traffic. These firewalls monitor your website traffic and block many common security threats before they reach your WordPress site. If you opt for either the Light or Medium Hosting & Protection packages we would recommend you install the WordPress Plugin WordFence. As part of the Full Hosting & Protection package we would install/configure WordFence for you.

Accesses you get

We give you full access to your website, this includes WordPress Admin access. We also grant access to SSH, FTP, cPanel (the backend administration tool for you websites server instance), and MyPhpAdmin (allows you to get to the underlying database/data). Typically these are advanced features that would be used by a website developer.

Technical terms explained

Here are some of the technical terms we’ve used on this page, and we’ll try and explain them in plain English.

  • Malware Software – which is specifically designed to disrupt, damage, or gain authorized access to a computer system.
  • Bandwidth -In its most basic definition it describes the level of traffic, and amount of data that can transfer between your site, users, and the internet.
  • FTP – File Transfer Protocol, is a way of downloading or uploading files to your website / server. This is an advanced feature used by website developers
  • SSH – Secure Shell is a way of accessing your site on the command line, which allows files to be edited, updated, deleted, etc. This is an advanced feature used by website developers.
  • Web space (also known as disk space/storage) – The amount of space on a web server that is allocated to website owners by the web hosting companies. It is made up of the total quantity of all text files, images, scripts, databases, emails and other files related to your website.
  • SSL Certificate – SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser (e.g. Google). This is the https: you see in the URL of websites you visit. This link ensures that all data passed between the web server and browser remain private.

TIMINGS

SUPPORT HOURS / OPENING TIMES

Please see below for opening hours of Digital Technology Labs Ltd:

  • Telephone support : 9:00am to 5:00pm, Monday – Friday : Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer/action the call if it is an urgent issue. However, voicemail will be available and messages will be picked up the next working day. Or alternatively send a text message. Again, this will be picked up the next working day if it’s received ‘out of hours’.

  • Email support: Monitored 9:00am to 5:00pm. Monday – Friday : Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day

TERMS & CONDITIONS

Standard Terms and Conditions apply to our Hosting and Protection Plans. Please contact us to request a copy.

YOUR REQUEST

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Please let you know what your requirements are. Also please do review our privacy policy, which details what data we receive, store and under specific circumstances how this can be shared.

Privacy policy

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