Who we are
At Digital Technology Labs (DTL), we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that DTL has not in the past, and will not; sell, rent or trade email lists with other companies and businesses for marketing purposes.
Here at DTL we’ve also tried our best to make this as simple as possible and in plain english. Do please get in touch if you think there is anyway we could improve this document, or if you would like any clarification on anything written in this policy.
Types of data we collect
Google Analytics – When someone visits the DTL website(s) we use a third party service, Google Analytics, to collect standard internet visitor logging information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site and general trends regarding what customers are looking at, how they got to the site, and what they did when they arrived. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. Just to clarify all this data is anonymous, and the data within Google Analytics, cannot be used on it’s own to identify a visitor.
When you use the guest Wifi within DTL office locations, we may collect data (either now, in the future, or through historical analysis) about the following:
- Your device, and certain public data points or markers, that you device makes available for collection.
- The volume of data that your devices uses (the volume of data uploaded and downloaded).
- Potentially the addresses of websites visited and names of applications that utilise the wifi can be seen.
- Your usage by access time, frequency and location can be seen.
- Encrypted data cannot be read (and there will never be an attempt to decrypt this data).
- Un-encrypted data sent and received by your device could potentially be read, however DTL will never make an attempt to read this data.
As part of the registration process for our email newsletter, we collect a very limited amount of personal information (email and optionally name). We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about in the form of a newsletter. In addition we may use these details to send your revised Terms and Conditions, Privacy Polices and other documents and give you an opportunity to opt-out. We may also use these mailing lists to check our records are right and to check every now and then that you’re happy and satisfied.
As explained in the introduction, we do not rent, sell or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Kevin Gordon (firstname.lastname@example.org).
Project or services customer data
When you invest in a project with us, or purchase a service from us; your personal name, business address data, business email and business contact number will be stored in our DTL cloud based contact system (depending on which data points are shared), and a subset will be stored on our customer lists (spreadsheet and cloud directory structure) – usually name or customer name, email and phone number (and role in business). This information will also be included in quotation documents provided, contracts, invoices issued and any receipts that are issued (on request).
Please be assured that we do not share your personal details with any other company without your consent. Sharing of your personal details outside the company can only happen under certain circumstances with strict controls; and this would be in a scenario where you have either requested or consented to a subset of your personal details being shared.
Project or services supplier or freelancer data
When you work with DTL as a service provider, supplier or freelancer; your personal name, business name, business address data, business email and business contact number will be stored in our DTL cloud based contact system (depending on which data points are shared), and a subset will be stored on our supplier lists (spreadsheet and cloud directory structure) – usually name or business name, email and phone number (and role in business). This information will also be included in agreement letters, contracts, invoices received. Please note that often for freelancers the business address details (and other business details) are sometimes the same as the personal details.
Please be assured that we do not share your personal or business details with any other company without your consent. Sharing of your personal or business details outside the company can only happen under certain circumstances with strict controls; and this would be in a scenario where you have either requested or consented to a subset of your personal details being shared.
Who we share information with
We may share anonymised personal information with other organisations, particularly other marketing and website agencies that we partner with, typically this would be shared at your explicit consent, and used to enhance the services that we are providing you.
Some of our on-going services are offered in conjunction with other marketing agencies who we white label. Some of our project development capability is provided by other web development agencies that we white label. In these circumstances the website address, and business details will be disclosed to the collaborating agency. However it is rare that we would need to provide any details of the client from that business. In the scenario where the collaborating agency needed to know this information, it would only be disclosed at the consent of the client. In addition it would be limited to the minimum information that the agency needed in order to make contact appropriately to the circumstances in which the data was being requested.
If you do not want to share any data with these collaborating agencies, this should be made known to us up-front before agreeing to proceed with a project or on-going services. We will attempt to meet your needs without utilising collaborating agencies. In the event we could not meet your requirements, whilst ensuring no data was shared, we would let you know immediately that we would not be able to proceed.
The current collaborating agencies we use are ‘I am Emily Design & Marketing’, ‘Creed Marketing’, ‘Scully Studios’, ‘Darryl Smith Ltd’, ‘Valentine Creative’.
Access to your personal information
You have the right to access, amend and delete any personal that DTL holds on you. In order to access, amend or delete this data please do get in contact with our data protection officer: Kevin Gordon at email@example.com. Our data deletion policy allows us to cleanse our data of your personal information, whilst retaining certain project, service and admin documents; these documents need to be retained for accounting and business operational purposes.
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