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Support

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REGAIN YOUR TIME

WEBSITE SUPPORT SERVICES

Regularly keeping your website up-to-date and fresh is a necessity for any company or business owner. Whether it’s ensuring you have up to date information on your website or the right keywords/content to ensure your SEO (search engine optimisation) is contributing to high rankings on search engines.

If you don’t have the time, lack the right technical skills or whatever reason, we can provide monthly support packages to help you successfully manage your website and help you achieve your desired results.

WEBSITE MONTHLY SUPPORT PLANS

We offer 3 different website support plans/packages to suit a range of budgets.  This includes the Light Support (Basic), Medium Support (Premium) and Full Support (Premium+) Plans. Depending on how many edits/changes or how much support you think you will need each month we can offer blocks of 1 hour, 2 hours or 5 hours of time from our skilled and experienced team.

If you’re unsure which plan to go for – no problem.  You can start on one plan to ‘test the waters’ and move to another plan which better meets your needs, at a later date.

1 Max. hours of time per month (hours are not carried over by default – but this can be negotiated for peaks in work, up to a maximum of 3 months carry over)
2 Additional fee of £68 + VAT per report.
3 Additional fee of £68 + VAT per urgent request.

SERVICES

Benefits of a Website Monthly Support Plan

More time

You have more time to spend on running your business

Keep fresh

Your website is kept looking fresh and up to date, increasing the longevity, effectiveness and ROI (return on investment).

Tracking success

Tracking how well your website is doing (i.e. visitor stats, average length of visit)

More conversions

Increasing conversion rate

WHAT’S INCLUDED

Detail of what’s included in the Website Monthly Support Plans. You can mix/match from any of the services/support below within your allocated block of time each month.

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Search Engine Optimisation (SEO) updates

Search Engine Optimisation (SEO) changes to help your; website perform on internet searches; Changes to the text on existing pages; Creation of simple landing pages (requires input and requirements from you); Changes to the underlying code behind the page to help with search performance (meta data updates);

Digital Marketing Ads (Set-up & Management)

We can assist in running digital marketing adverts on Google and Facebook. We provide support with setting up and running these ads. We can assist in implementing your marketing strategy. Please note: you will have to provide the additional budget for the adverts, and if you want us to pay and then invoice you later, there will be an additional 15% agency fee.

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Blog Content & Authoring

We can create new blog posts for your website and author these blog posts. Please note we can provide authoring and some limited editing of the blog posts. Writing blog posts can be provided at an additional fee.

We can also curate social media posts into blog posts at your request.

Website Performance Reporting & Analytics

We will run monthly reports on the performance of your website using Google Analytics. This will highlight how well your website is performing against key metrics (i.e. number of unique visitors, length of time visitors spend on your website, bounce rate)

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Social Media Scheduling

We can save you time by scheduling/automating regular social media posts – by scheduling posts throughout a typical month. Please note: writing original social media content is at an additional fee.

Small edits/amendments to website

Text or ‘copy’ changes; Changes to data on the site; Image/picture/logo/ gallery updates (with images supplied by yourself); Simple website amendments; Adding media/assets/files to the site e.g. job specs.

WHAT’S NOT COVERED

Detail of what’s not included in these plans is outlined below. Items with an * can be quoted for at an hourly rate.

  • Email trouble shooting (unless your emails are hosted through us)*
  • Issues with VPNs or remote working platforms
  • Fixing problems with printers/photocopiers
  • Trouble shooting issues with technology un-related to the website in-scope
  • Working on resolving issues/providing service to websites not in your agreement

TIMINGS

EXPECTED TURNAROUND TIMES

Quoted times are assuming reasonable sized tasks/issues. Bigger, more complex tasks/issues may require some investigation and more time to resolve. Your Account Manager will keep you informed on scope of the work you require to be done in a particular month and whether it is containable in your service hours. Larger projects will be quoted separately.

  • Within 3 working days for issues classified as High priority.
  • Within 10 working days for issues classified as Medium priority.
  • Negotiable/to be agreed at the time for issues classified as Low priority

Please note: in some circumstances, after further analysis, certain work may require more hours outside your monthly support package. In this scenario we would discuss with you how to action that particular item.

SUPPORT HOURS / OPENING TIMES

Please see below for opening hours of Digital Technology Labs Ltd:

  • Telephone support : 9:00am to 5:00pm, Monday – Friday : Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer/action the call if it is an urgent issue. However, voicemail will be available and messages will be picked up the next working day. Or alternatively send a text message. Again, this will be picked up the next working day if it’s received ‘out of hours’.

  • Email support: Monitored 9:00am to 5:00pm. Monday – Friday : Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day

TERMS & CONDITIONS

Standard Terms and Conditions apply to our Website Monthly Support Packages. Please contact us to request a copy.

YOUR REQUEST

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